Highly experienced information technology manager with wide-ranging industry experience driving complex high-value projects.Promote collaboration and process management through hands-on technical and functional expertise.  Industry experience in emerging market solutions, software development (high tech), supply chain, and transportation/logistics companies.  Advanced customer communication and technical skills in diverse technologies encompassing various layers of web based and n-tier technology.Fluent in Spanish.

EXPERIENCE DETAILED

2006 - 2008 KENTRIK INC, Athens, GA    

Senior Manager, Systems Design and Implementation

Kentrik is a U.S. based venture capital startup that implements emergency response call center systems in developing countries.   Initiated all technology related projects in support of business development and operations for U.S. and European based subsidiaries.  Performed cost-benefit analysis, based upon ROI for broader business opportunities, including loan applications, business plans, and feasibility studies.

·         Created operational business and financial plan for technology refresh of the Medical Emergency Response System in Republika Srpske, Bosnia and Herzegovina, Kentrik First Responsetm (KFRtm).

·         Slashed development costs by $50K for PHP based office automation systems by managing change requests and meticulously documenting vendor performance requirements.

·         Established digital voice and data services between U.S. and European offices.

·         Managed development team in creation of all operational support systems utilizing a rapid ASP deployment strategy.  Disciplined adherence to SDLC saved the company over $100K in scope change charges.

2000 – 2006, RYDER INTEGRATED LOGISTICS, Alpharetta, GA      

Product Manager, RyderOnline

Ryder Integrated Logistics is a third party supply chain logistics company (3PL) managing over $1B in freight annually.  Managed company’s Supply Chain Web Visibility Tools as the IT Project Manager chosen to implement i2 Transportation Manager™ (TM) and Transportation Optimizer™ (TO), tools which cut operational costs by optimizing transportation routes and strategies, saving clients up to 30% in freight costs. Implemented Distribution Center web visibility, planning, and implementation of Delfour and PkMS to four large clients.

·         Modified RyderOnline data model and stored procedures to allow international shipment tracking process to reflect conventional business processes.

·         Generated profitability for the Ryder Supply Chain Services Division by the growing client implementations of i2 Transportation Manager v6.2 and Manhattan PkMS from 5 to 15 clients.

·         Cut B2B (EDI) transaction rate, fueling such a high value perception among customers that the reduction was compensated for by higher transaction volume, making the site the corporate standard for web visibility products company wide.

·         Generated profitability for the Ryder Supply Chain Services Division through the implementation of i2 TM to seven Fortune 500 clients.  Directed staff of 30 Logistics Coordinators and 9 IT developers.

·         Charged with standardizing corporate IT processes, resulting in ISO 9001 Certification from Lloyds Registry. 

·         Managed all supply chain implementations/integrations for Ryder SCS. Included bids and proposals, design and engineering, project and program management and all implementations/integrations.

·         Implemented a customized distribution and billing system, utilizing customized JAVA enabled mobile devices, for Bellsouth ((AT&T) for last mile delivery of Digital Subscriber Line (DSL) hardware/software.

1998 - 2000, INACOM, Alpharetta, GA   

Director Outsourcing Systems Operations

Inacom is a third party provider of hardware and software procurement services and support.  Oversaw the operation and administration of all systems used to support client services as the manager of 6 people. Managed the processes needed to isolate the causes of customer’s computer outages, including the Help Desk, Interactive Voice Response, and Knowledge Management for remote troubleshooting.

·         Cut lead-time from 3 weeks to 2 days by crafting an intranet portal for MCI to internally order standard computer equipment with no administrative overhead.

·         Demonstrated value adopting an implementation methodology used to show peers how project standardization resulted in more equitably distributed work and more consistent delivery.

1997 – 1998, COMPUTER TASK GROUP, Atlanta, GA

Project Manager, Contract

Computer Task Group is an incumbent Local Exchange Carrier (ILEC) for Regional telecommunications services. Followed PMI based methodologies in reengineering business processes and technologies.

Bellsouth LPOG: Handled 8 cross-functional projects, including the “Local PreOrder Gateway Project” which created several needed capabilities such as reserving 10K phone number blocks to telephone companies selling their own service to customers.  Completed the project on time and within budget.

Bellsouth BRIS/CRIS OSS: Documented OSS redundancies in the BRIS and CRIS financial systems that enabled consolidation and efficiencies of Bellsouth business practices.

Alltel Rhapsody: Managed the full life cycle development of Electronic Bill Payment and Presentment and Customer Care application.  Scope of control included $3.5M and sixty resources in operations, development, documentation, and configuration management.

1995 - 1997, MEDAPHIS CORPORATION (PER SE TECHNOLOGIES), Atlanta, GA    

Senior Business Systems Analyst

Third party medical insurance billing service.  Identified, evaluated, and implemented financial systems automation projects.  Provided a customer focused technical, functional, and Cost Benefit Analysis of new and existing systems.  Provided guidance in documenting and designing process flows on the basis of cost and performance.

·         Gathered requirements and configured PeopleSoft Financial Systems (v.6x) implementation.

·         Completed design work for PeopleSoft Human Resources implementation, including Benefits Administration module.

1988 - 1995, DIGITAL EQUIPMENT CORPORATION (HEWLETT-PACKARD), Alpharetta, GA              

Business Operations Support Specialist

High Tech computer and software manufacturer.  Supported design and implementation of field service and remote support strategies.  Prepared Customer Support organizations for resource planning (Full Time Equivalencies, ACD, IVR, Knowledge Base).

·         GTE/AWAS - Implemented $14M in a worldwide midrange hardware refresh for GTE Telecommunications.

·         PEARS - Per Event Administrative and Reporting System.  Shortened revenue cycle by 9 weeks by delivering a centralized system that enabled field service offices to process electronic billing and payment for customers that did not have service contracts.

·         Recognized as DEC Field Service Top Performer of 1993.

EDUCATION      

Master of Business Administration in Global Management (In Progress), University of Phoenix, Duluth, Georgia

Bachelor of Science in Management of Information Systems, Kennesaw State University. Marietta, Georgia

Bachelor of Arts in Spanish Literature and Language, University of Georgia, Athens, Georgia